Frequently Asked Questions

1) What photo, music, and video formats are supported by the digital frame?
Photo: JPEG
Music: MP3
Video: Motion JPEG (AVI), MPEG-I, MPEG-II, MPEG-IV, 3GPP

2) What memory cards are compatible with the digital frame?
SD Memory Card™ (SD)
MultiMediaCard™ (MMC)
Memory Stick™ & Memory Stick PRO™
CompactFlash® (CF) Card Type I and II
IBM Microdrive®


3) How do I store music files?
Use a personal computer and audio editing software (such as Musicmatch) to convert your music to MP3 format. Transfer the MP3 file to the memory card using a memory card reader.

4) My memory card is not compatible with the digital frame. What can I do?
You should be able to buy a memory card adapter that is compatible with one of the supported memory cards. For example, if you own an xD memory card, you can buy an xD-to-CF memory card adapter and use the adapter to connect the frame to the xD card.

5) Does the digital frame have built-in memory?
No. The digital frame does not have any internal memory to store media files. You must use a compatible memory card to play your media files.

6) Can I insert multiple memory cards?
Yes. Turn on the unit before you insert any card. The screen will show what types of memory cards are in the slots. Use the remote control to select the memory card.

7) What is the maximum picture size the digital frame can display?
The digital frame is able to display pictures up to 12 Megapixels.

8) Does it play every type of AVI video file?
No. The device only works with the AVI files taken by most digital cameras.

9) What is the best picture resolution displayed on the screen?
The frame's best resolution is 640x480.

10) Can I play MPEG-I and MPEG-II files stored on memory cards other than the CompactFlash® card?
You can play MPEG-I video properly using any supported memory card. You may be able to play MPEG-II files with a high-speed SD card.

11) My TV does not have an S-Video input. What can I do?
Buy an S-Video to composite video adapter and use it to connect the frame to your TV.

12) Can I rotate a picture on the screen?
Yes. Use the ROTATE button on the remote control to rotate a picture. Note: The rotated picture will return to its original orientation after you power down the digital frame.

13) Can I adjust the colors of the picture?
No. All color settings are preset at the factory. You can only adjust the brightness and contrast of the screen.

14) Can I play MP3's while viewing a single picture?
Yes. Select the picture you want to display. Next, press the "PIC+MP3" button. When the music begins to play, press the pause button. The slideshow will pause to the selected picture and the music will continue to play in the background.