Frequently Asked Questions

1) When I turn my player on, it will turn off right away, even if I change the batteries or plug it into a different computer. What is happening?
If this happens, usually the "Hold" or "Lock" button on the right hand side of the player is switched to "Lock". Make sure this switch is in the "Unlocked" position. This switch is an added precaution to lock the control buttons to prevent accidental random functions.

2) What are the differences between MP3, WMA, and Secure WMA?
MP3 and WMA format files are compressed digital audio files, which provide near-CD listening quality. Commercial CD audio files can be compressed to MP3 or WMA format files, which are suitable for internet transmission due to their compact size, and which can be stored on a portable audio device. A user, for example, can record his favorite music album, storing it in HDD in a digital audio player. WMA format offers near-CD quality music in a smaller file size than MP3, almost doubling your capacity for music files in WMA format compared to MP3 format. Secure WMA files are the same as regular WMA files except they are encrypted and require a license to play. This type of file is usually downloaded from a pay service.

3) When I drag and drop my secure files to the DiskGO!™ Audio Player, the player won't play them.
Since these files are secure, they must be imported into the player, using Windows Media Player 9 Series program. By using the "Copy to CD or Device" command from this program, these files can be added to the player with all encryption and licensing attached. These files should then be recognizable and playable.

4) Why can't my PC detect the player as a removable device after connecting the player to a PC?
1. Make sure you have turned the player on after you connected it to the USB port.
2. Make sure the USB cable has been connected properly between the PC and Player.
3. You must install a driver under Win98SE.

5) How many minutes of music can be stored in the player?
This depends upon the size of your player's memory and the size of the music file. For example, if we want to make an MP3 music file at a compression rate of 128mbps (near CD quality), one minute of music will take up one MB of memory. WMA formats have a higher compression rate than MP3. With WMA, two minutes of music will take up one MB of memory.

6) How much recording time does the player have?
This too depends on the size of your player's memory. Our internal testing indicated 4.3 minutes of recording will use one MB of memory. So, a 64MB player can record around 275 minutes of external voice.

7) Why can't I see either two drives of the player or removable card drive in Windows 2000?
Windows 2000 below Service Pack 3 (SP3) does not support multiple drives on a single usb port. Please visit the Microsoft Website at the following URL to upgrade your operating system to Service Pack 3 (SP3): http://www.microsoft.com/windows2000/downloads/servicepacks/sp3/sp3lang.asp

8) Does your player support the Mac OS?
Yes, our players support all Mac operating systems (Note: Mac OS 9.2.x does not support multiple drives on a single USB port. You will need to upgrade to Mac OS X or above to fix this). 9) If your DiskGO!™ is corrupting data or not reporting the correct size:
If you can retrieve data from the DiskGO!™, save it to your computer's hard drive if possible. If you can't or do not want to save the data, proceed to the next step.

Attempt to format the device using a PC or a Mac. You can also run hard disk maintenance (such as Scandisk on PC's) on your digital media SD card, which may solve corruption problems. Our DiskGO!™ uses Flash technology and flash components are sensitive to power. A power loss or surge while the device is being accessed can sometimes corrupt the flash chips. Formatting usually corrects these errors and will allow you to use the device again.

If the device continues to have problems, it could be related to handling. As mentioned earlier, flash components are sensitive to power. Do not remove the device if the light is on. Make sure that you eject the device before you remove it from a Macintosh, and stop the DiskGO!™ before you remove it from a PC. If it won't eject/stop properly, power your computer down, using the computer's "Shut Down" command, then remove the device.

If you continue to have problems, contact us for further assistance.

If your computer does not recognize the DiskGO!™:
Windows 98SE users need to install the driver before connecting the device. If your computer is on a network using mapped network drives, the network drive's automatic letter mapping will override Windows' built-in drive lettering for removable devices. If you are on a network, ask your network administrator if the DiskGO!™ is being recognized by your computer. Most computers recognize the device, but automatic network drive mapping is removing its drive letter. Your network administrator can assign a new letter to the device, which will then allow you to access it. If you need assistance, please contact us.

If you are not on a network, you may experience a recognition error if you have other USB storage devices connected. Some devices use drivers which the DiskGO!™ needs in order to work on your computer. Disconnect any other USB storage devices and try the DiskGO!™ again. If you are using a USB hub to connect the DiskGO!™, try moving it to the last port (they are usually numbered). If that does not work, plug it directly into your computer, using the extension cable.

If you continue to have problems, please contact us for further assistance.