Troubleshooting Tips

If your computer only recognizes part of the memory that you installed:
Memory modules can be built in a variety of different ways. Consult your computer's owner's manual to make sure your computer can recognize the size of module you installed.
Check our product configurator to make sure you purchased the correct item. On a Macintosh, try resetting the PRAM.
Reseat the memory.
Try reordering (rearranging) the memory in the sockets.
If you continue to have problems, please contact us for further assistance.

If the notches on the memory module don't line up with the socket:
BE SURE YOUR MODULE IS NOT BACKWARDS. INSTALLING A MEMORY MODULE BACKWARDS WILL DAMAGE YOUR MOTHERBOARD AND THE MODULE.

If the notches along the edge with the gold connectors are off, then you probably have the incorrect module. Make sure you are orienting the memory module correctly to the socket and check to make sure you are inserting the memory into the correct socket. If the notches along the sides are not lining up, the module is probably not fully seated. Notebook memory should be inserted into the socket until the gold leads fully disappear into the socket before you push it down into the support arms. Desktop DIMM modules should be pushed straight into the socket until the arms on the side move into place and lock on their own. Desktop SIMM modules will only fit into the socket in one direction and will not properly latch into place unless it is oriented properly. If the problem persists, please contact us for further assistance.

If your computer locks up after the new memory is installed:
Remove the memory and see if the problem persists. Reseat the memory module into the socket and see if that solves the problem.
Try rearranging the order of the memory in the machine. Some computer power supplies don't output enough power or other components may pull too much power, which can deprive the memory bus of the appropriate amount of power.
Try the module(s) in the system alone. If the problem goes away, it could be a compatibility issue with the existing memory.
If the problem persists, please contact us for further assistance.