Frequently Asked Questions

1) Why won't my Windows 98 computer recognize this DiskGO™ Ink Pen?
You must have Windows 98 Second Edition installed, or you need to have updated your installation of Windows 98 using the Windows Update website. You must also install the driver for your DiskGO™ Ink Pen before you connect it to the computer.

2) If I want to purchase refills for my pen, what size should I purchase?
The size of the refill cartridges is 2.5" (Rotring™ ink pen refill part# 46252 or Staedtler™ 930-ASBK3V multi-color 3-Packs are available at most office supply stores).

3) Are there any special handling instructions I need to follow when I use my DiskGO™ flash drive?
Never remove the device while data is being accessed on the DiskGO™ Ink Pen. Removing it during data transfer can cause data corruption, loss, or loss of functionality. Be sure to properly eject the device before removing it from the system. In the Mac OS, drag the desktop item to the trash just like a CD or floppy. In Windows XP or 2000, use the "Safe Removal" icon located in the system tray, and be sure that any windows that are open and displaying data on the device are closed before you shut it down. Windows 98SE and ME users can unplug the device only when the light is not flashing.

4) My DiskGO™ Ink Pen works fine at home, but when I take it to work, my computer does not recognize it. How can I get it to recognize?
If your work computer is connected to a network, it is probably being recognized. Use of mapped network drives may be the problem. Network drive letter mapping will override Windows' built-in drive lettering for removable devices. This is a common occurrence in Windows XP and may happen win Windows 2000 as well. This is easily resolved. With the DiskGO™ plugged into the computer, go to Control Panel/Administrative Tools/Computer Management/Disk Management. This tool will show you information about all of the volumes on your computer. One of the volumes will be your DiskGO™ . Simply right-click on that volume, and choose "Change Drive Letter and Path" from the menu. Choose one of the available drive letters from the drop-down list which will appear. Now you should be able to see both partitions of the DiskGO™ in "My Computer".

5) I get a low power warning when I plug my DiskGO™ Ink Pen into a USB port on my keyboard or hub. What's wrong?
Our DiskGO™ Ink Pen requires powered USB ports. Most keyboards and USB hubs operate from power supplied by the USB ports to which they are connected; this may not leave enough power for the DiskGO™ Ink Pen to operate properly. Connecting both power connectors of the DiskGO™ Ink Pen to both USB ports on the computer should allow it to power up properly. Occasionally, the front USB ports on some new computers are unpowered. If so, connecting instead to the ports on the back of the computer will usually solve the issue.

6) My DiskGO™ Ink Pen is corrupting data that I store on it. Is there something wrong with it?
Attempt to format it using a PC or a Mac. You can also run hard disk maintenance (such as Scandisk on PC's) on your digital media card to solve corruption problems. Our DiskGO™ uses Flash technology; such components are very sensitive to power. A power loss or surge while the card is being accessed can corrupt the card's flash chips. Formatting usually corrects these errors and allows normal use of the card. Be sure to follow the correct "safe removal procedures" appropriate to your machine.

7) Why does my DiskGO™ Ink Pen show up as 2 separate devices on my computer? Can I change it to be one single drive?
No. The smaller 1.44 MB partition on our pen drives holds the security software you can use to unlock the DiskGO™ on computers that don't have the software installed. This partition is separate from the main space on the DiskGO™

8) Why don't you have drivers for NT 4.0?
Unfortunately, Microsoft does not support USB mass storage devices in NT 4.0. There are some third party mass storage device drivers available on the Internet, but we do not support them or the use of any DiskGO™ Ink Pen device in a NT 4.0 environment.

9) Can I use my DiskGO™ Ink Pen on both PC and Mac?
Yes. You will have to make sure the DiskGO™ is formatted using a PC format (we feel FAT32 is best). We have found that formatting the device using a PC is best when using it between platforms. Formatting it for MS-DOS on a Macintosh has been known to cause problems for some customers.

10) How is my DiskGO™ Ink Pen formatted when it arrives?
Your DiskGO™ Ink Pen is formatted as FAT32 when it leaves our facilities. This format is recognizable by both Mac and Windows operating systems.

11) Why does my DiskGO™ Ink Pen not show the full amount of space it is supposed to have?
Due to the nature of the way computers allocate space on disks, there is some storage space lost to file allocation. This is the case with any hard drive or USB flash drive. The usable size of the DiskGO™ should be within about 10-12% of the device's stated size. If it is off by more than that, contact us for further assistance.