-
Can I use my DiskGO™ Biometric flash drive on Windows Vista?
No. The DiskGO™ Biometric drives are only compatible with Windows 2000 and XP.
-
Can I give more than one person access to the DiskGO™ Biometric flash drive?
Yes. The access software allows up to 10 different fingers to be scanned in and stored for verification. If you want more than one person to have access to the drive, simply have them scan one of their fingers in one of the 10 locations.
-
Why can I sometimes not open a protected file using a created fingerprint file?
This may happen if you did not save a good quality fingerprint profile, or if your current fingerprint is unusable. All these may affect the fingerprint identification result. We strongly suggest that the you create more than two fingerprints, so that when the first one is unusable, the other one can still be used for user identification.
-
Why is it that files with filename extensions exe, ini and dll (*.exe, *.ini, *.dll) cannot be protected?
Protecting these file types will interfere with the smooth operation of this software. To avoid this situation, this program restricts the protection for these file types.
-
Why can the password not be used to confirm user identity when user data files are imported?
The user data file records confidential personal information. For security protection, authorization must be completed by a fingerprint saved within the data file.
-
Why are some files under folders such as "C:\Windows…" unable to be protected?
Folders such as "C:\Windows…" usually contains system files, and could cause system errors on your computer. Therefore, the file protection function is disabled under the following directories: C:\Windows, C:\Program Files, C:\ and D:\ etc…
-
My DiskGO™ Biometric flash drive works fine at home, but when I take it to work, my computer does not recognize it. How can I get it to recognize?
If your work computer is connected to a network, it is probably being recognized. Use of mapped network drives may be the problem. Network drive letter mapping will override Windows' built-in drive lettering for removable devices. This is a common occurrence in Windows XP and may happen in Windows 2000 as well. This is easily resolved.
With the DiskGO™ Biometric drive plugged into the computer, go to Control Panel/Administrative Tools/Computer Management/Disk Management. This tool will show you information about all of the volumes on your computer. One of the volumes will be your DiskGO™ Biometric drive. Simply right-click on that volume, and choose "Change Drive Letter and Path" from the menu. Choose one of the available drive letters from the drop-down list which will appear. Now you should be able to see the DiskGO™ Biometric in "My Computer".
-
Can I use my DiskGO™ Biometric flash drive on both PC and Mac?
No. The DiskGO™ Biometric drives are only compatible with Windows 2000 and XP.
-
How is my DiskGO™ Biometric flash drive formatted when it arrives?
Your DiskGO™ Biometric flash drive is formatted as FAT32 when it leaves our facilities.
-
Why does my DiskGO™ Biometric flash drive not show the full amount of space it is supposed to have?
Due to the nature of the way computers allocate space on disks, there is some storage space lost to file allocation. This is the case with any hard drive or USB flash drive. The usable size of the DiskGO™ Biometric drive should be within about 10-12% of the device's stated size. If it is off by more than that, contact us for further assistance.
