Customer Satisfaction Evaluation Questionnaire

One survey per month will receive a $50 EDGE Gift Certificate.

Customer Name:
Your Name:
Title:
Email:
Phone Number:
About:
Return Merchandise Authorization (RMA)# or Call ID (if known):
EDGE Customer Support Technician who assisted you (if known):

You have recently contacted our Customer Service Department for assistance with an issue. In order to better serve you, we respectfully request your feedback through this questionnaire.

EDGE Tech Corp's objectives include Customer Satisfaction, Integrity, Teamwork, Quality, Efficiency, and Continual Improvement. Your feedback helps us to better support these objectives and you.

1. How well did the EDGE technician meet your needs? (Please explain any answers in the latter two response categories in Section 4 below.)

a. If your contact was by phone, how easy was it to reach a representative and get a response?	Surpassed My Expectation Met My Expectation Below Expectation Far Below Expectation
b. How would you rate the technical skills and knowledge of the technician(s) who handled your issue?	Surpassed My Expectation Met My Expectation Below Expectation Far Below Expectation
c. How would you rate our customer service skills, e.g., attitude, sensitivity to your problem?	Surpassed My Expectation Met My Expectation Below Expectation Far Below Expectation
d. Was your issue resolved (and, if applicable, replacement product received) in a timely manner?	Yes No

2. How well did Edge Tech Corp meet your overall needs?

a. How was your customer service experience in general?	Surpassed My Expectation Met My Expectation Below Expectation Far Below Expectation
b. How was EDGE product packaging?	Surpassed My Expectation Met My Expectation Below Expectation Far Below Expectation
c. How was our overall performance on your issue?	Surpassed My Expectation Met My Expectation Below Expectation Far Below Expectation