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Customer Satisfaction Evaluation Questionnaire

One survey per month will receive a FREE gift from EDGE.

June winner was Wayne H. — Won a 7” Digital Picture Frame

July winner was Barbara S. — Won a 1GB Stainless steel dress watch.


 
 
Customer Name:
Your Name:
Title:
Email:
Phone Number:
About:
Return Merchandise Authorization (RMA)# or Call ID (if known):
EDGE Customer Support Technician who assisted you (if known):

You have recently contacted our Customer Service Department for assistance with an issue.  In order to better serve you, we respectfully request your feedback through this questionnaire.

EDGE Tech Corp's objectives include Customer Satisfaction, Integrity, Teamwork, Quality, Efficiency, and Continual Improvement.  Your feedback helps us to better support these objectives and you.


1.  How well did the EDGE technician meet your needs?  (Please explain any answers in the latter two response categories in Section 4 below.)
a.  If your contact was by phone, how easy was it to reach a representative and get a response? Surpassed My Expectation
Met My Expectation
Below Expectation
Far Below Expectation
No Answer
b.  How would you rate the technical skills and knowledge of the technician(s) who handled your issue? Surpassed My Expectation
Met My Expectation
Below Expectation
Far Below Expectation
No Answer
c.  How would you rate our customer service skills, e.g., attitude, sensitivity to your problem? Surpassed My Expectation
Met My Expectation
Below Expectation
Far Below Expectation
No Answer
d.  Was your issue resolved (and, if applicable, replacement product received) in a timely manner? Yes No


2.  How well did Edge Tech Corp meet your overall needs?
a.  How was your customer service experience in general? Surpassed My Expectation
Met My Expectation
Below Expectation
Far Below Expectation
No Answer
b.  How was EDGE product packaging? Surpassed My Expectation
Met My Expectation
Below Expectation
Far Below Expectation
No Answer
c.  How was our overall performance on your issue? Surpassed My Expectation
Met My Expectation
Below Expectation
Far Below Expectation
No Answer
3.  Based upon your experience, in the future would you recommend EDGE Tech Corp to others?
Yes No Undecided

4.  Do you have comments or suggestions on how we can improve our products and/or customer service experience?

5.  May we provide periodic information to you via email about EDGE's newest products and services?
Yes No

Answer the math equation below correctly to process the form:
7 + 4 =

 
 

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About Edge

EDGE Tech Corp Founder and CEO Jeff Thompson

EDGE Tech Corp, an ISO 9001:2008-certified company founded in 1986, is a leading supplier of computer memory upgrades, portable computing products, storage devices, and other experience-enhancing technology solutions.


At the age of 14, EDGE's president and CEO, Jeff Thompson, began the company with $2,500 he had saved from a newspaper route in Ada, Okla. With a fascination for the technology market, he began buying and selling computer parts in the Dallas Morning News. Today, EDGE is one of the largest and most respected companies in its industry... (read more)

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EDGE Tech Corp
14901 Quorum Drive, Suite 125 Dallas, TX 75254
1310 North Hills Center Ada, OK 74820

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